IGNOU Grievance Portal 2025: The Indira Gandhi National Open University (IGNOU) is India’s largest open university, serving over three million students. With such a massive student base, it’s expected that students may face occasional issues or challenges related to exams, assignments, study material, results, and more.
To address these concerns efficiently, IGNOU has developed an organized mechanism — the IGNOU Grievance Redressal Portal. This platform allows students to submit complaints, queries, or requests and receive timely updates and solutions from the university.
If you’re a student of IGNOU in 2025 and facing issues with any aspect of your academics, this guide will walk you through everything you need to know about the IGNOU Grievance Portal 2025, including how to file a complaint, check its status, and best practices to get faster resolutions.
👉 Submit your grievance or check status here:
🔗 https://www.ignoubank.com/ignou-grievance-portal/
Important Links and Information
| Purpose/Action | Link/Details |
|---|---|
| ✔️ Submit IGNOU Grievance | Submit Here |
| 🔍 Track Grievance Status | Track Here |
| 🏛️ Official IGNOU Website | https://ignou.ac.in |
| 📧 Email Support (if applicable) | [email protected] |
| ☎️ Regional Centre Contact List | Available on official IGNOU site |
| 🧾 Valid Grievance Categories | Exam Results, Study Material, Assignments, Regional Center Issues, Admission Delay, etc. |
| 🗂️ Average Resolution Time | 7 to 30 working days |
What is the IGNOU Grievance Portal?
The IGNOU Grievance Portal is an online platform created to manage, monitor, and resolve issues raised by students. This digital complaint management system ensures that no student is left unheard, and every concern is tracked until resolution.
The purpose of this system is to promote transparency, accountability, and efficiency in dealing with student complaints related to:
- Assignment submission or marks
- Delay in results or grade cards
- Examination center issues
- Study material not received
- Technical glitches on the admission portal
- Wrong course registration
- Revaluation delays
- Identity card or project status
- Delay in convocation certificate
Why Use the IGNOU Grievance Redressal System?
Here are several compelling reasons why IGNOU students must use the official grievance system in 2025 instead of random emails or phone calls:
- Systematic Tracking
You receive a unique Grievance Reference Number (GRN) which helps track the progress of your complaint. - Centralized Redressal
All departments, including examination, admission, material dispatch, and regional centers, are linked to this system. - Digital Record Keeping
Your complaint, its response, and the final resolution are saved in the system and can be revisited later if needed. - Time-Bound Action
Most grievances are resolved within 7 to 30 working days. - Feedback Loop
You can rate the resolution provided, ensuring better accountability.
Types of Issues You Can Raise on IGNOU Grievance Portal
Students can file grievances across a wide variety of categories:
| Category | Example Issues |
|---|---|
| 🎓 Academic | Incorrect assignment marks, tutor comments, syllabus errors |
| 📦 Material Dispatch | Study material not received, delay in delivery |
| 📝 Exam & Results | Result not declared, missing grades, incorrect mark sheet |
| 🧾 Revaluation | Delay in revaluation results, non-updated status |
| 📋 Admission | Payment not reflected, incorrect course registered |
| 🧑💻 Online Portal Issues | Technical errors in login, dashboard not working |
| 🎓 Convocation/Certificates | Delay in degree dispatch, name error in certificate |
| 🧍 Regional Centre | Unresponsive regional staff, wrong information |
| 🪪 Identity Card | ID card not generated or downloaded |
How to File a Complaint on IGNOU Grievance Portal 2025?
Filing a complaint on the portal is straightforward. Here’s a step-by-step guide:
✅ Step 1: Visit the Grievance Portal
Click the official link below:
🔗 https://www.ignoubank.com/ignou-grievance-portal/
✅ Step 2: Fill Your Basic Details
You’ll need to enter:
- Full Name
- Enrollment Number
- Program Code
- Registered Mobile Number
- Email Address
✅ Step 3: Select Your Grievance Type
Choose from a list of categories like ‘Assignment’, ‘Results’, ‘Admission’, etc.
✅ Step 4: Describe the Problem
Be as specific as possible. For example:
“Assignment marks for BEGC-104 not updated. Submitted physically at Lucknow Regional Centre on 23rd Nov 2024. No update till date.”
✅ Step 5: Upload Supporting Documents
Attach screenshots, submission receipts, payment confirmation, scanned copies, etc.
✅ Step 6: Submit and Save Reference Number
You will receive a Grievance Reference Number (GRN) — save this to track your complaint status.
How to Check the Status of Your IGNOU Grievance?
After submitting your complaint, you can track it anytime:
- Go to the same grievance portal:
👉 https://www.ignoubank.com/ignou-grievance-portal/ - Enter your GRN/Enrollment Number
- Click “Track Grievance”
- View the status, which may show:
- Pending
- Under Process
- Resolved
- Closed
If your complaint is marked resolved, check the details or comments added by the resolution officer.
How Long Does IGNOU Take to Resolve Complaints?
- Simple complaints (e.g., ID card not generated) are resolved in 7–10 working days.
- Moderate issues (e.g., assignment marks not uploaded) take 10–20 working days.
- Complex grievances (e.g., exam results correction) may take up to 30 days.
📌 Pro Tip: Keep following up if there is no update in 15 working days.
Who Handles These Grievances?
The grievances are managed by multiple authorities:
- Student Service Centre (SSC), IGNOU HQ: For central academic and administrative issues.
- Regional Centres (RCs): For center-specific issues like assignment submission, project approvals.
- Material Production & Distribution Division (MPDD): For issues related to book dispatch.
- Examination Division: For results, hall tickets, and revaluation-related queries.
Sample Grievances and Their Resolutions
Example 1: Assignment Not Updated
Issue: Student submitted assignment on time, but marks not reflected.
Action: Submitted grievance, received resolution within 14 days. Assignment marks were updated.
Example 2: Study Material Not Received
Issue: Only 2 out of 4 books received by post.
Action: Student submitted complaint with screenshot of receipt. MPDD dispatched remaining books within 10 days.
Example 3: Revaluation Status Not Showing
Issue: Student applied for revaluation but no status update.
Action: After grievance submission, status was updated and revised marks reflected on the grade card.
Best Practices for Quick Redressal
- Submit Grievance Early – Don’t wait till the last minute.
- Attach Proof – Screenshots, receipts, photos of forms help speed up the process.
- Be Precise – Clearly mention subject codes, dates, centers, etc.
- Avoid Duplicate Complaints – Submit once and wait for a reply before raising again.
- Follow Up Politely – If no update after 15 working days, resubmit with reference to the previous ticket.
What Not to Do?
- Do not submit multiple grievances for the same issue.
- Avoid sending emails to multiple departments unless asked.
- Don’t raise issues unrelated to your program or enrollment.
- Avoid using abusive or harsh language in your grievance.
Who Can Use the IGNOU Grievance Portal?
The following categories of students can use the portal:
- Active students of IGNOU (UG, PG, Diploma, Certificate)
- Fresh applicants (for admission, course correction, etc.)
- Passed-out students (for convocation or certificate queries)
- Students awaiting result, ID card, or materials
✅ You must have a valid Enrollment Number or Admission Reference Number to submit a grievance.
FAQ about IGNOU Grievance Portal 2025
What is the IGNOU Grievance Portal?
The IGNOU Grievance Portal is an online platform where IGNOU students can submit complaints or queries related to admission, assignments, results, study materials, certificates, and more. It ensures your issue is recorded and addressed by the relevant department in a timely manner.
Where can I submit my grievance or check its status?
You can submit and track your grievance using this official portal:
👉 https://www.ignoubank.com/ignou-grievance-portal/
Do I need an enrollment number to file a grievance?
Yes. To submit a grievance, you must provide a valid IGNOU enrollment number. If you are a fresh applicant and haven’t received your enrollment number, you can use your application reference number instead.
Is it mandatory to upload documents or proofs?
While not mandatory for all complaints, it is highly recommended to upload supporting documents (e.g., assignment submission receipt, payment proof, screenshots, etc.) to ensure your issue is verified and resolved quickly.
How will I know my grievance has been submitted successfully?
After submitting your grievance, you will receive a Grievance Reference Number (GRN) on the screen and via email (if provided). This number is used to track the progress of your complaint.
What should I do if there is no response after submitting a grievance?
If your complaint is not responded to within 15 working days, you can:
Re-submit the grievance with a reference to your previous GRN
Contact your regional center with the GRN details
Email [email protected] (if needed)
Can I submit the same grievance multiple times?
No. It is advised not to submit duplicate grievances for the same issue. Wait for a response before raising it again. If needed, refer to your previous grievance number while submitting a follow-up.
Will I receive updates or notifications?
Yes. If you provide a valid email and mobile number, updates may be sent to you once the grievance is registered or resolved. You can also track the status manually.
Conclusion
The IGNOU Grievance Portal 2025 is a crucial digital initiative to ensure that student concerns are not ignored and are handled with fairness, accuracy, and accountability. Whether it’s an error in your marks, missing books, or delay in your degree, the portal offers a structured and transparent way to reach the right authorities.
Every student has the right to quality service, and using the grievance redressal system is the best way to exercise that right.
👉 Submit your complaint or check the status here:
🔗 https://www.ignoubank.com/ignou-grievance-portal/
Don’t let your concerns go unheard. Let IGNOU hear your voice and solve your problems — one ticket at a time.